Privacy Policy

Data Controller

Crew Media d.o.o.
Šišićeva ulica 13, 10000 Zagreb, Hrvatska
Email: crewup@crewmedia.hr

Types of Data We Collect

We collect the following types of data

• Full name
• Email address
• Contact number
• Company/business name, address, and VAT ID (if you request an offer for a legal entity)
• Information you provide in the contact form (package selection, number of videos, additional notes)
• Technical data: IP address, browser type, browser language, access time
• Data collected through cookies and similar technologies

Purpose of Data Processing

We process your personal data in order to:

• Respond to your inquiry and prepare an offer
• Communicate regarding the requested services
• Fulfill legal obligations (e.g., issuing invoices)
• Improve the user experience on our website
• Display personalized ads via platforms such as Google and Facebook (if you have given consent)

Legal Basis for Processing

We process your data based on:

• Your consent (e.g., when submitting a contact form or accepting cookies)
• The performance of a contract (when ordering a service)
• Compliance with legal obligations (e.g., accounting regulations)
• Our legitimate interests (improving services and website functionality)

Cookies and Tracking Technologies

Our website uses cookies for:

• Technical operation of the website
• Website usage analytics (Google Analytics)
• Displaying personalized ads (Facebook Pixel, Google Ads, TikTok Pixel), if you have given consent

You can learn more in our Politici kolačića.

Data Sharing

We may share your data with:

• Providers of technical and hosting services
• Accounting and legal advisors
• Advertising platforms (e.g., Google, Facebook) — only if you have given consent for marketing cookies
• Competent authorities when required by law

All our partners are contractually obligated to protect your data.

Data Retention Period

We retain your personal data:

• For as long as communication regarding your inquiry or order is ongoing
• As required by law
• Until you withdraw your consent (e.g., for marketing purposes)

After the retention period expires or consent is withdrawn, your data will be deleted or
anonymized.

Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to data processing
• Withdraw your consent at any time
• File a complaint with the supervisory authority (AZOP)

To exercise your rights, contact us at crewup@crewmedia.hr.
We will respond within 30 days at the latest.

Data Security

We apply appropriate technical and organizational measures to protect personal data and
prevent unauthorized access, alteration, loss, or destruction.

Changes to the Privacy Policy

Crew Media d.o.o. reserves the right to amend this Privacy Policy.
All changes will be published on this page with an updated date.